Handbook

Everything you need to run your company's email.

Setup, DNS, migration, ownership and shortcuts — one page, no video, no signup wall.

1 · Set up your workspace

Ten minutes, once. You keep the domain — we only route mail for it.

Create the organisation: Sign in, name the company, pick the plan (Basic £23 · Pro £46 · Business £97).
Add your domain: Admin → Domains → Add. We show the exact records to paste at your registrar.
Create addresses: Personal mailboxes for people, shared addresses for sales@, support@, billing@.
Invite the team: Members get a role: owner, admin or member. Shared addresses get their own manager.

Four records decide whether your mail lands. We check them live and show the verdict, not a shrug.

MX: Points mail for your domain at our inbound servers. Old MX records must be removed.
SPF: One TXT record listing who may send as you. Only one SPF record per domain — merge, never duplicate.
DKIM: Signing key published as TXT. Signed mail survives forwarding; unsigned mail gets filtered.
DMARC: Tells the world what to do with fakes. Start at p=none, move to p=quarantine, then p=reject.

Nothing is deleted at the source. We copy, verify message-for-message, then you cut over.

Connect the source: Gmail, Google Workspace, Outlook, Microsoft 365, Zoho, Proton bridge or plain IMAP.
Dry run: A test pass reports item counts and anything that will not copy, before the real run.
Cut over: Change MX when you are ready — weekend or overnight windows available.
Managed option: Prefer us to do it? Fixed bands £568 (1–5), £1,670 (6–15), £2,210 (16–29), £3,350 (30+) — quoted on the migration page.

No lock-in, ever. Leaving must be as easy as joining, or the promise is empty.

Export: One click: mbox for mail, CSV for contacts, JSON for settings and audit.
Delete: Delete means delete — removed from live storage and from backups on the stated schedule.
Audit: Every admin action is written to an append-only ledger you can verify and export.
Status: Component health lives on the public status page, from our own probes.

The whole workspace is reachable without a mouse. These are the ones worth learning first.

⌘K / Ctrl+K: Command palette — jump to any thread, person, company or page.
j / k: Move down and up the thread list.
↵ Enter: Open the selected thread. Esc closes it.
e / s: Archive · snooze until tomorrow.
c: Compose a new email in the floating overlay. Reply stays inline in the thread.
/: Focus search in the current folder.

No ticket numbers. You write to a human and get an answer, usually inside four minutes.

Mail not arriving: Check /status first, then Admin → Diagnostics for a signed DNS and delivery probe.
Send stuck: Offline sends queue in your Outbox with a visible retry clock — nothing is silently lost.
Billing question: billing@anexomail.com — invoices and VAT receipts are issued per payment.
Anything else: resolved@anexomail.com. A reply, not a queue position.

Live component health is on the status page. Or go back home.